Privacy policy

1. Who are we?

Storycatchers bv (VAT BE0870726240) is responsible for processing personal data via the website storycatchers.be.

Storycatchers bv
De Koekenfabriek, Komiteitstraat 46-52
2170 Merksem, Belgium
Email: hallo@storycatchers.be
Phone: +32 3 369 94 46

2. What data do we process?

We only process personal data that is necessary for our services and for the operation of our website. Specifically:

2.1 Contact and forms

When you contact us by phone, email, or a form on our website, we process the information you provide, such as:

• first and last name
• company name
• email address
• phone number
• content of your message or request

Contact and whitepaper forms are managed via Pipedrive Web Forms.

Purpose: responding to your enquiry, contacting you, or delivering a whitepaper.
Legal basis: performance of pre-contractual measures or your consent.
Retention period: up to 12 months after handling your request, unless a longer period is legally required or you become a customer.

2.2 Website visits and statistics

When you visit our website and consent to statistics cookies, we process data via Google Analytics (through Google Tag Manager), such as:

• IP address (anonymised where possible)
• pages visited and click behaviour
• device, browser, and session information
• referring website

Purpose: analysing and improving our website.
Legal basis: your consent.
Retention period: according to Google Analytics settings, up to 14 months.

2.3 Cookie preferences

Through Complianz we store your cookie preferences so we can respect them on your next visit.

Purpose: managing cookie and privacy preferences.
Legal basis: legitimate interest / technical necessity.
Retention period: 365 days.

2.4 Embedded videos

On a limited number of pages you can play videos via Vimeo. When you start a video, Vimeo may process data such as your IP address and viewing behaviour.

Purpose: displaying videos on our website.
Legal basis: your consent (via cookie preferences) or your explicit action when playing.
Retention period: according to Vimeo's policy.

3. Who do we share data with?

We do not sell your data. We only share it with service providers that help us operate our website and communications:

• Google — Google Tag Manager and Google Analytics
• Pipedrive — contact and whitepaper forms
• Vimeo — embedded videos
• Complianz — cookie preferences (data remains on your device)

These parties process data only on our instructions or under their own privacy policy when you use their service. Some processors are located outside the EEA; in that case appropriate safeguards are applied.

4. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.

5. Cookies

For more information about cookies and similar technologies, please refer to our cookie policy.

6. Your rights

Under the GDPR you have the following rights:

• right of access to your personal data
• right to rectification or erasure
• right to restriction of processing
• right to object
• right to data portability
• right to withdraw your consent

You can exercise these rights by contacting us at hallo@storycatchers.be. We will respond within the statutory timeframe.

If you believe we are not processing your data correctly, you may lodge a complaint with the Belgian Data Protection Authority.

7. Changes

We may update this privacy policy when our practices or legislation change. The most recent version is always published on this page.